Clarity for the people who keep care running.

Medical equipment programs that run clear, at any scale.

Clear Signal helps hospital leaders build, steady and grow their healthcare technology management programs: strategy, daily operations, people and technology risk, for multi-hospital systems, community hospitals and critical access hospitals alike.

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Led by Dustin Telford, AAMIF, CHTM, CBET, CRES, CLES. 35 years in healthcare technology management.

A biomedical technician in a dark polo shirt and clear safety glasses tests a patient monitor connected to a safety analyzer at a white workbench, with late-afternoon sun coming through tall windows behind her.

What we do

Four capabilities. One clear program.

Every HTM program rests on the same four foundations. We help you strengthen the one that needs it most, and connect it to the rest.

  • 01

    Strategy

    Know where the program is going and the order to get there.

    • Program assessment and roadmap
    • Program design and build-out
    • Service delivery model review
    • Survey and accreditation readiness
  • 02

    Operations

    Make the daily work run clean, on time and on the record.

    • HTM-in-a-Box
    • 90-Day Turnaround
    • Surge and specialty technicians
    • Inventory baseline and reconciliation
  • 03

    Leadership and People

    Grow the leaders and technicians who carry the program.

    • Leadership and strategy advisory
    • Interim HTM leadership
    • Leader coaching and mentoring
    • Technician development and competency
  • 04

    Technology Risk and Lifecycle

    See device risk early and manage it from arrival to retirement.

    • Medical device cybersecurity basics
    • Risk-based maintenance strategy
    • Device-related event investigation
    • Acceptance and commissioning

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Built for your scale

Start from where you are

A system VP and a rural administrator face the same rules with very different resources. The path changes; the standard does not.

Many sites, one standard

Health systems

Standardize the program across sites, steady it through mergers and change, and develop the leaders who run it.

A right-sized program

Community hospitals

A program that fits your size, survey-ready evidence, vendors held to their word and a partner who picks up the phone.

The same rules, without a department

Critical access and rural

HTM-in-a-Box puts a complete program in place and keeps it running, with skilled hands when you need them.

How it works

From noise to signal

From noise to signal: a noisy line passes through three steps and leaves as a steady wave; steps listed below01ListenHealth Check and areal conversation02Find the truthWalk the floor,count, read therecords03Make it stickPlan, schedule andrecords your teamkeepsNoiseSignalFrom noise to signal: a noisy line passes through three steps and leaves as a steady wave; steps listed belowNoise01ListenHealth Check and a real conversation02Find the truthWalk the floor, count, read the records03Make it stickPlan, schedule and records your team keepsSignal
Most equipment programs are not broken. They are noisy. Three steps turn the noise into a signal you can see, trust and keep.
  1. Listen: Health Check and a real conversation.
  2. Find the truth: Walk the floor, count, read the records.
  3. Make it stick: Plan, schedule and records your team keeps.

Program maturity

Every program is on a path. Know your next step.

Most equipment programs sit somewhere between reactive and resilient. The free Health Check shows you where yours stands and what to do next.

Five-stage HTM program maturity model, stages listed belowMost programs sit between stages. The next step is what matters.01ReactiveFix it when it breaks.Records are thin andthe inventory is aguess.02OrganizedOne trusted inventory,a maintenance plan andrecords a surveyor canfollow.03ManagedWork is scheduled,vendors are held toaccount and thebacklog is undercontrol.04MeasuredA few honest measuresguide decisions andshow leaders how theprogram is doing.05ResilientRisk is seen early,people are growing andthe program runs wellthrough change.Five-stage HTM program maturity model, stages listed below05ResilientRisk is seen early, people aregrowing and the program runs wellthrough change.04MeasuredA few honest measures guidedecisions and show leaders how theprogram is doing.03ManagedWork is scheduled, vendors areheld to account and the backlog isunder control.02OrganizedOne trusted inventory, amaintenance plan and records asurveyor can follow.01ReactiveFix it when it breaks. Records arethin and the inventory is a guess.
An illustrative five-stage model for HTM programs.
  1. Stage 1, Reactive: Fix it when it breaks. Records are thin and the inventory is a guess.
  2. Stage 2, Organized: One trusted inventory, a maintenance plan and records a surveyor can follow.
  3. Stage 3, Managed: Work is scheduled, vendors are held to account and the backlog is under control.
  4. Stage 4, Measured: A few honest measures guide decisions and show leaders how the program is doing.
  5. Stage 5, Resilient: Risk is seen early, people are growing and the program runs well through change.
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Service-first leadership

Leadership means serving first

The people who keep care running rarely get thanked. Clear Signal exists to serve them, at every size of hospital.

  • Patients first

    Every decision starts with the person on the other end of the device.

  • Service before self

    Your team knows your hospital. We come to support them, honor their work and leave them stronger.

  • Evidence over opinion

    We start from the standard, the manufacturer and your own records, then tell you plainly what we found.

  • Plain talk

    No jargon fog and no binders built to impress. Work you can understand, use and keep.

  • Ethics, no grey areas

    If something is not right for your patients, we will say so.

  • Leadership is an action

    Leaders are everywhere in a hospital. We help grow the ones in yours.

Dustin Telford, smiling, with short graying hair and a full graying beard, wearing a navy blazer, a light blue shirt and a red, navy and white patterned tie, in front of a plain beige wall.

Who you will work with

Dustin Telford

AAMIF, CHTM, CBET, CRES, CLES

  • 35 years in healthcare technology management, across hospitals, manufacturer service and independent service organizations.
  • AAMI Fellow (AAMIF) recognized by the Association for the Advancement of Medical Instrumentation.
  • Four ACI certifications: Certified Healthcare Technology Manager (CHTM), Biomedical Equipment Technician (CBET), Radiology Equipment Specialist (CRES) and Laboratory Equipment Specialist (CLES).
  • AAMI standards working-group contributor.

Focused on patient safety, servant leadership and HTM education, and on HTM as a high-reliability profession.

About Clear Signal

Where we work

Advisory and leadership work anywhere, remote or on site; hands-on coverage through a vetted network.

  • Advisory and leadership: anywhere, by video or on site.
  • Hands-on coverage: Dustin and vetted independent technicians matched to the equipment.
  • First step: a conversation, or the free Health Check.

Request a call

Start with a conversation

Bring the equipment question that keeps you up at night. A first call is about understanding your situation, not a sales script.

Request a callTake the free Health Check