Capability 03: Leadership and People

Grow the leaders and technicians who carry the program.

Programs run on people. Leadership and People work helps you lead well, develop technicians, cover the gaps and build a team that keeps the program steady when someone moves on. Leadership here means serving first.

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A senior technician with gray hair points to a component inside an open device chassis while a younger technician looks on.

What it covers

What Leadership and People work covers

Advisory support for HTM leaders, interim leadership, coaching and mentoring, technician competency and training, career paths, staffing and workload, and service-first leadership workshops.

  • Leadership and strategy advisory

    A seasoned colleague in your corner for program design, survey readiness and the hard calls.

    All sizes

  • Interim HTM leadership

    Steady hands on the program while you recruit, reorganize or recover.

    Systems and community

  • Leader coaching and mentoring

    For new and growing HTM managers and directors, one conversation at a time.

    All sizes

  • Technician development and competency

    Competency programs, training plans and career paths that grow technicians and help you keep them.

    All sizes

  • Staffing and workload review

    How the team is sized, organized, covered and backed up, measured against the work it really carries.

    Systems and community

  • Service-first leadership workshops

    Practical sessions for HTM leaders and teams on serving the people who serve patients.

    All sizes

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Signs you need it

You may need this if

  • The program depends on one person, and there is no written backup if they leave.
  • A new manager or director is learning the job without anyone in their corner.
  • Training and competency records do not match the devices technicians actually support.
  • Good technicians leave because they cannot see a path forward.
  • The team is stretched and nobody has measured the work against the people available.

How an engagement runs

Service first, scoped clearly

Every engagement is scoped in writing before work begins, with a clear finish line. What we build belongs to your hospital.

  1. 01

    Listen

    A conversation with leaders, and with the team if you want it.

  2. 02

    Understand the team

    Roles, coverage, workload, training records and where people want to grow.

  3. 03

    Build the plan

    Coaching, competency, backup coverage or interim leadership, matched to the need.

  4. 04

    Grow and hand over

    Leaders and technicians who carry the program forward on their own.

How it fits together

A team that carries the program

A team that carries the programA team that carries the program: Accountable lead (One named person with time set aside); then Competent team (Training and competency for the devices they support); then Backup coverage (Written coverage for each type of equipment); then Next leaders (Coaching and career paths that keep good people).01Accountable leadOne named person withtime set aside02Competent teamTraining and competencyfor the devices theysupport03Backup coverageWritten coverage foreach type of equipment04Next leadersCoaching and careerpaths that keep goodpeopleA team that carries the programA team that carries the program: Accountable lead (One named person with time set aside); then Competent team (Training and competency for the devices they support); then Backup coverage (Written coverage for each type of equipment); then Next leaders (Coaching and career paths that keep good people).01Accountable leadOne named person with time setaside02Competent teamTraining and competency for thedevices they support03Backup coverageWritten coverage for each type ofequipment04Next leadersCoaching and career paths thatkeep good people
Each layer rests on the one before it: a clear lead, a competent team, backup coverage, then the next generation of leaders.

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Start with a conversation

Bring the equipment question that keeps you up at night. A first call is about understanding your situation, not a sales script.

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