Capability 02: Operations

Make the daily work run clean, on time and on the record.

Operations work is where a program proves itself: one trusted inventory, maintenance done on the right schedule, vendors held to the work they agreed to do, and records that tell the truth.

Request a callTake the free Health Check
Hands in purple nitrile gloves work inside the open door of an infusion pump on a workbench, beside a test instrument, a coiled cable and a printed checklist.

What it covers

What Operations work covers

The equipment inventory, scheduled maintenance and its strategy, the CMMS and its data, outside service vendors, test equipment, backlog recovery and extra hands when the work outgrows the team.

  • HTM-in-a-Box

    A complete, survey-ready program for small and rural hospitals, set up and kept running without building a department.

    Critical access and rural

  • 90-Day Turnaround

    Ninety focused days to find the truth, fix what matters most and make the fixes stick.

    All sizes

  • Surge and specialty technicians

    Backlog catch-up, vacancy coverage, projects and specialty equipment, through a vetted network matched to the work.

    All sizes

  • Inventory baseline and reconciliation

    A physical walk-through and one trusted equipment list, including leased, rented, loaner and physician-owned devices.

    All sizes

  • Maintenance program setup

    Every device on the right strategy: the manufacturer schedule, or a documented alternate equipment management program where the rules allow it.

    All sizes

  • CMMS cleanup and data quality

    Asset, work order and history data cleaned up and set up so your reports tell the truth.

    All sizes

  • Vendor service oversight

    One view of who services what, service reports filed against the right device, and vendors held to the work they agreed to do.

    All sizes

  • Test equipment management

    The analyzers and simulators that prove devices are safe, tracked and calibrated on schedule.

    All sizes

See the full service catalog

Signs you need it

You may need this if

  • The inventory and the equipment on the floor do not match, and nobody trusts the list.
  • Scheduled maintenance completion is hard to prove for high-risk and life-support equipment.
  • Vendor service reports arrive late, go unread or never reach the right device record.
  • The backlog keeps growing after a vacancy or a busy season.
  • Reports from the CMMS need a disclaimer before anyone will use them.

How an engagement runs

Service first, scoped clearly

Every engagement is scoped in writing before work begins, with a clear finish line. What we build belongs to your hospital.

  1. 01

    Listen

    A first conversation about what is slipping and why.

  2. 02

    Find the truth

    Walk the floor, count the devices and read the work orders and vendor reports.

  3. 03

    Fix what matters most

    Inventory, schedule, records and vendor routines, in order of risk.

  4. 04

    Make it stick

    Simple routines, a monthly review and records your team keeps.

How it fits together

The operations loop

The operations loop, 4 steps listed below01InventoryOne trusted list,including leased andloaner devices02ScheduleEach device on the rightmaintenance strategy03Do the workIn-house or vendor, withthe right test equipment04Record and reviewWork orders that showwho, what and whenReview findings feed the next round of the inventory and scheduleThe operations loop, 4 steps listed below01InventoryOne trusted list, includingleased and loaner devices02ScheduleEach device on the rightmaintenance strategy03Do the workIn-house or vendor, with theright test equipment04Record and reviewWork orders that show who,what and whenReview findings feed the next round ofthe inventory and schedule
Operations is a loop: each review feeds the next inventory check and schedule, so the program stays true.
  1. Inventory: One trusted list, including leased and loaner devices.
  2. Schedule: Each device on the right maintenance strategy.
  3. Do the work: In-house or vendor, with the right test equipment.
  4. Record and review: Work orders that show who, what and when.
  5. Then back to the start: Review findings feed the next round of the inventory and schedule.

Request a call

Start with a conversation

Bring the equipment question that keeps you up at night. A first call is about understanding your situation, not a sales script.

Request a callTake the free Health Check